Patient calls
Overflow and after-hours calls route into a scripted front desk experience.
Call flow
A call flow your front desk can trust.
Patients want to be answered. Your team needs a handoff that is useful, secure, and clearly inside your approved concierge rules.
Simple plan
Scripted, approved, and staff-ready.
Start with approved language, define exactly where handoffs belong, and keep the experience calm for high-value patient inquiries.
CayesDesk answers
The concierge greets callers naturally in English, Spanish, or French.
Request captured
Intent, contact details, and preferred next steps are collected.
Summary sent
Staff receives a concise concierge handoff.
Staff follows up
Your team keeps control of scheduling and clinical decisions.
Guardrails
The experience is scripted before calls go live.
Approved language only
CayesDesk launches from your clinic's scripts, not generic medical advice.
Approved boundaries
Scheduling, hours, parking, pricing language, and consult intent stay in scope. Care questions route to staff.
Clear escalation
Emergency language and uncertainty follow your handoff rules immediately.
Next step