Clinical research SMO call coverage
CayesDesk supports research-site operations with careful intake, protocol-aware boundaries, and coordinator-ready routing.
Built for SMOs, site networks, study-interest calls, sponsor/site routing, and privacy-conscious operations.
14 days free. You won't be charged until day 15.
Where calls are lost
Study teams live inside visits, source docs, queries, sponsor calls, and recruitment pressure. A missed participant call can become a missing enrollment opportunity.
Recruitment ad
Value
Enrollment path
Risk
Interest drops overnight
Caller
Study interest, location, availability, and contact details
Answer
Approved intake with no eligibility promises
Handoff
Coordinator-ready summary and routing context
Operational context
CayesDesk brings healthcare operations discipline to call capture so participant interest reaches the right person with the right context.
1 call
Can be one missing enrollment path
Participant interest captured without eligibility promises
Coordinator-ready notes aligned to approved SOP boundaries
BAA-ready and privacy-conscious workflows before live PHI handling
Capture
The goal is not to replace coordinators. It is to protect their attention while keeping inbound interest organized.
Study interest, referral source, location, and best callback window
Participant contact details and preferred language
Routing context for coordinator, recruitment, or operations staff
Escalation flags for clinical, safety, or urgent questions
Workflow fit
CayesDesk can route handoffs into email, CRM, CTMS-adjacent workflows, SMS alerts, scheduling tools, or approved operations channels.
SOP-aligned intake boundaries
Coordinator and operations routing
Research-site documentation support without eligibility decisions
Compliance comfort
CayesDesk is shaped by clinical research experience handling patient information, participant communication, and privacy obligations.
Review Security & BAANo eligibility promises or medical advice
Safety and urgent questions route to staff
BAA-ready workflows and controlled access expectations
FAQ
Yes. CayesDesk can capture participant interest, contact details, study context, and routing needs while leaving eligibility and clinical decisions to site staff.
CayesDesk can follow approved intake boundaries but does not make eligibility promises or clinical judgments.
Yes. Handoffs can be routed to coordinator email, operations workflows, CRM, scheduling, SMS, or other approved tools.
Yes. CayesDesk is designed for BAA-ready, privacy-conscious workflows before live PHI handling.
Start with real calls
Use CayesDesk to support research operations without asking coordinators to answer every call in real time.